Return Policy

Hoot Return Policy

We want you to be fully satisfied with your purchase. Here's how our return and refund policy works:

US Orders

• We only ship within the United States.
• All sales are final. We do not accept returns for preference-based reasons.
• Refunds are only issued for damaged items, up to $90, to your original payment method.

Shipping

• All orders are shipped within 24–48 hours from our US warehouse.
• Delivery typically takes 3–7 business days.
• We currently ship within the United States only.

Damaged Items

• If your order arrives damaged, we will make it right.
• To submit a claim, email us at hello@shophoot.com within 72 hours of delivery with a clear photo of the damaged product, including the Best By date and Lot Code.
• Once reviewed, we will issue a refund up to $90 or arrange a replacement depending on availability.
• An order can only be replaced or refunded one time. No exceptions.

Non-Refundable Items The following are not eligible for refunds:

• Orders without evidence of damage
• Gift cards
• Shipping and handling fees
• Orders with a discount code applied

Stolen or Missing Packages

• If your order shows as delivered but has not arrived, please first check with neighbors or your building manager.
• If the package is still missing, we unfortunately cannot replace or refund orders marked as delivered by the carrier.

Multiple Refund Requests

• To keep things fair, we reserve the right to limit or deny refunds from customers with repeated refund requests or unusual activity.

Contact Us For any inquiries, email us at hello@shophoot.com. We're happy to help!